This map covers two shipping methods. The UPS ground shipping time in transit days (this does not include the day of pick up). It also gives a rough ETA for the timing of a freight shipment. For example. You are in Texas, you place an order for 40SF+ (which is the size of a freight shipment or LTL) and you place the order on Monday, we could ship Tuesday or Wednesday (we ship in 24/48 hours) then two days after that you can expect a phone call from the freight company saying “we have your shipment in our local Texas terminal, ...
Builder Depot
What if my order gets damaged?
There are really two possible types of damage (we cover this on our website in the shipping policy halfway down start in bold and red, but this really breaks it down with this post). Also at the bottom of the home page under “Damage Policy”.
#1. The Extreme Damage Scenario
The freight company drops the crate of the back of the truck right in front of you. If you are the 0.1% of people this happens to (and yes, it has happened) then you refuse the shipment. We re-ship you a new order.
In most cases extreme damage happens at the receiving terminal, for example we are in GA and lets say you are in Dallas, TX. When your order gets to the UPS terminal in Dallas they drop your shipment and it smashes the crate, UPS will call us to explain what has happened. They say the shipment was dropped. You will not even get to see it. Accidents do happen.
In this scenario we simply re-ship another order. We re-ship as soon as we hear it has been damaged. ...
Making a Freight Return
Making a Freight return.
We know you want this marble to disappear and we know you want money back in your account. But for whatever reason this is coming back, we need to be smart in how it is done.
- We will email you a BOL (Bill of Lading – a shipment cannot go anywhere without one).
- You will want to make 2 Copies, one for you to sign and give to the driver and one for the driver to sign.
- The truck will not come until you call them and say, “my shipment is ready to be collected”. The 800 number is on the BOL.
- The shipment will be picked up in the same way it was dropped off, so a driver with a truck with a lift-gate and pallet truck. The shipment will need to be in the same place making pick up easy (it cannot for example be stuck at the end of a 100FT gravel driveway). I know this is an effort but you want the pallet truck to be able to easily collect this crate/pallet. Do not start packing the pallet/crate until it is in a spot that a fork truck can easily get to. A smooth flat surface.
- The ...
Container Ship with Italian Marble Arrives
The MSC (Mediterranean Shipping Company) Vessel arrived into Savannah on Tuesday
The MSC has so far bought the largest container vessel ever into the port of Savannah holding 9,200 shipping containers. We were all hoping our containers are not at the bottom. Fortunately according to sources they are not and as of Wednesday were in the process of clearing customs.
Post office Gold
Royal Mail (British version of USPS) promised before the start of the Olympics that they would paint the postbox in any gold medal winners town gold for the duration of the games.
Unlike the USA the Postman (affectionately called a Postie regardless of gender) does not pick up mail from individual post boxes with flags. They deliver mail through the door letterbox. But outgoing mail is taken to the Red postbox. Now in I believe Gold, in 16 towns. Very cool.
Shipping to Canada
We are often asked this question and we do ship to many Canadian customers. I would say 90% of them ship to a location in the USA and then bring it over themselves. For smaller orders 50SF of 2” Hexagon (for example) many select a UPS store in the USA. We ship there and the customer picks up.
This method works particularly well on Metal items, as they ship for free in the USA. The customer ships to a UPS store and then picks up their order. To place the order just enter the shipping location as UPS store (followed by address) and then in the comments add any notes or reference number you would want on the message.
For freight orders (those orders that include field tiles or are larger than 100SF) the majority of Canadian customers use terminals close to the Canadian border. For example Roadrunner is one carrier. You could select “pick-up” from terminal and collect from the USA.
For those customers looking to ship direct to ...
Perfect artwork!
More Products Arrive June 28th – Including Polished Collection
Carrara Bianco Long Octagon Polished and Honed $13.95SF Arrives June 28th (hits the port on the 20th June)
New shipment of products arrives June 20th at the port of Savannah and then will deliver to our warehouse on the 28th. The products on this vessel contain (items we do not have in stock currently). These items have been steadily receiving backorders which ...
HELP! I did not order enough!
The room grew since you measured or the installer measured wrong for whatever reason you do not have enough marble to complete the task. You need more tile! Yesterday as the installer is here and on site.
If more than 5 days have gone by this is now a challenge as that is how quickly we get through lots. We could now be on a completely different lot. By lot we mean shade, color, veining and even size of the tile.
The tiles and mosaics come from blocks of stone. To get the block holes are drilled into the stone on the mountain, water is pumped in at high pressure until “Crack” and the block breaks off. That block is then moved to be cut and processed. When we ship your first order we take as much care as possible to look at each product and match them up as close as possible to each lot. It is a pain staking process.
Lets assume now months have gone by and the block cutting may have moved to the other side of the mountain. The guy in charge of cutting the field tile may have had to replace the saw blades, not a very accurate job (the ...
Incoming Product
Quite a site while sitting at one of the many bars or bridges (preferably bars) overlooking the ship coming down the Savannah River
Savannah continues to be the ...





















