What if my order gets damaged?

There are really two possible types of damage (we cover this on our website in the shipping policy halfway down start in bold and red, but this really breaks it down with this post).  Also at the bottom of the home page under “Damage Policy”.

#1. The Extreme Damage Scenario

The freight company drops the crate of the back of the truck right in front of you.  If you are the 0.1% of people this happens to (and yes, it has happened) then you refuse the shipment.  We re-ship you a new order.

In most cases extreme damage happens at the receiving terminal, for example we are in GA and lets say you are in Dallas, TX.  When your order gets to the UPS terminal in Dallas they drop your shipment and it smashes the crate, UPS will call us to explain what has happened.  They say the shipment was dropped.  You will not even get to see it.  Accidents do happen.

In this scenario we simply re-ship another order.  We re-ship as soon as we hear it has been damaged. ...

Making a Freight Return

Making a Freight return.

We know you want this marble to disappear and we know you want money back in your account.  But for whatever reason this is coming back, we need to be smart in how it is done.

  • We will email you a BOL (Bill of Lading – a shipment cannot go anywhere without one).
  • You will want to make 2 Copies, one for you to sign and give to the driver and one for the driver to sign.
  • The truck will not come until you call them and say, “my shipment is ready to be collected”.  The 800 number is on the BOL.
  • The shipment will be picked up in the same way it was dropped off, so a driver with a truck with a lift-gate and pallet truck.  The shipment will need to be in the same place making pick up easy (it cannot for example be stuck at the end of a 100FT gravel driveway). I know this is an effort but you want the pallet truck to be able to easily collect this crate/pallet.  Do not start packing the pallet/crate until it is in a spot that a fork truck can easily get to.  A smooth flat surface.
  • The ...

Container Ship with Italian Marble Arrives

The MSC (Mediterranean Shipping Company) Vessel arrived into Savannah on Tuesday

The MSC has so far bought the largest container vessel ever into the port of Savannah holding 9,200 shipping containers.  We were all hoping our containers are not at the bottom.  Fortunately according to sources they are not and as of Wednesday were in the process of clearing customs.