When making a Return Freight – Document!

When making a return freight/on a pallet you want good documentation and evidence that the product was well packed and left you in excellent condition (pics are the only way to do this).  On the other end we will check it and if there is damage you will want to claim a) The product damage and b) The shipping Charge.  This is an example:

What was shippedThis product was wrapped (but should have been better secured, you can see it is not attached to the pallet, if I was the driver I would not have signed for this and asked for it to be attached to the pallet) and the driver signed for it.

When making a Return Freight – Document!

When making a return freight/on a pallet you want good documentation and evidence that the product was well packed and left you in excellent condition (pics are the only way to do this).  On the other end we will check it and if there is damage you will want to claim a) The product damage and b) The shipping Charge.  This is an example:

What was shippedThis product was wrapped (but should have been better secured, you can see it is not attached to the pallet, if I was the driver I would not have signed for this and asked for it to be attached to the pallet) and the driver signed for it.

Your Freight Delivery and how it works (a step by step guide)

Lift-gate Residential DeliveryTruck making a delivery using a lift-gate.

Orders over 50SF or field tiles that cannot ship UPS ground due to the risk of breakage (the crate/pallet supports the stone tiles) ship what is called Motor-Freight (commonly called freight),  another term thrown around is LTL (means Less than Truck Load), which just means you are shipping less than a full-truck load a full truck is about 10,000SF.

This post is to help customers that are receiving a LTL delivery.

Common sense ...

Carrara Venato Subway Tile & Mosaics

One of the most popular products we have is Carrara Venato 3×6″ Subway tile and 1″ or 2″ Hexagon mosaic.  It is a great design a classic that never goes out of style.  With the mosaic and subway tile along with matching chair rail and pencil bullnose trim the Carrara Venato collection from thebuilderdepot.com allows our customers to create a perfect design whether it is new construction or an authentic 1950s remodel.

With a Camera phone (nothing fancy) one of our inside sales rep put together a story book process from stage 1 – the boxes to the final layout showing how matching mosaics compare with the subway tile.