I know restocking fees are frustrating. Believe us, we do not want them either. The best way to explain is by example. Let us say you are returning 40SF of 12×24” from an order 4 weeks ago. You ship it back on a pallet (which is the only safe way of doing it) and the boxes are in perfect condition. Thank you!
In this example four weeks have gone by. We are not an average retailer, we sell millions of square feet a year. That particular lot that this product went with has been sold. You return it to us, now we have 40SF of a lot that does not match anything we have in stock. We can try to discount and sell. But in most cases we cannot do anything with it. It is just a loss – particularly on an item with a 100SF min order. Do you see the problem.
You can look at this the other way as well (every cloud has a silver lining), you are the only person with the matching lot to your bathroom (in the World). If something goes wrong and you need to cut open and break the tile you would normally have to re-do the ...