Builder Depot
Making a return. Getting your money back one way or the other.
February 25, 2013
What we ship out has become an art form. Carefully packed, secure and shrink wrapped. This could ship to Timbuktu and it would arrive in without damage.
If you do not wrap with care or just put a few rounds of shrink wrap around the product, the pallet will break open. Your shipping company will show up with this at our end and we will refuse it. Just in the same way you would refuse this if we shipped this to ...
Nero Maquina Black Marble Mosaics (Perfect for Borders)
February 15, 2013
Nero Marquina 1×4″ Black Marble Mosaics
Filed Under Builder Depot
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Tagged With black marble, black stone, marble, mosaics, nero marquina, polished
Clever ideas for the free pallet that comes with your order
January 31, 2013
After you unload the marble you have a built display
How to Spot Turkish White Marble
January 19, 2013
Often sold as Carrara to unsuspecting customers. We bought this online from one of our competitors. The glitter effect this is characteristic of Turkish marble.
We are frequently asked “how do we spot Turkish marble?” It is often marketed as Carrara marble, sold as Carrara marble so how can you tell? Spotting these tricksters is not easy at first, but if you angle the tile correctly and under a light you get a crystal appearance. It glitters like a 70s disco globe. Straight on you cannot see it. The angle is needed to notice the effect. This crystal effect is characteristic of marble from Turkey (all marble has some but not to this extent).
We purchased this online it was being called ‘Carrara” but ...
Black Marble Mosaics
October 4, 2012
Shipping Times Ground and Freight from The Builder Depot
October 1, 2012
This map covers two shipping methods. The UPS ground shipping time in transit days (this does not include the day of pick up). It also gives a rough ETA for the timing of a freight shipment. For example. You are in Texas, you place an order for 40SF+ (which is the size of a freight shipment or LTL) and you place the order on Monday, we could ship Tuesday or Wednesday (we ship in 24/48 hours) then two days after that you can expect a phone call from the freight company saying “we have your shipment in our local Texas terminal, ...
What if my order gets damaged?
September 21, 2012
There are really two possible types of damage (we cover this on our website in the shipping policy halfway down start in bold and red, but this really breaks it down with this post). Also at the bottom of the home page under “Damage Policy”.
#1. The Extreme Damage Scenario
The freight company drops the crate of the back of the truck right in front of you. If you are the 0.1% of people this happens to (and yes, it has happened) then you refuse the shipment. We re-ship you a new order.
In most cases extreme damage happens at the receiving terminal, for example we are in GA and lets say you are in Dallas, TX. When your order gets to the UPS terminal in Dallas they drop your shipment and it smashes the crate, UPS will call us to explain what has happened. They say the shipment was dropped. You will not even get to see it. Accidents do happen.
In this scenario we simply re-ship another order. We re-ship as soon as we hear it has been damaged. ...
