Making a return. Getting your money back one way or the other.


What we ship out has become an art form. Carefully packed, secure and shrink wrapped.  This could ship to Timbuktu and it would arrive in without damage.

Damaged Tile Shipment

If you do not wrap with care or just put a few rounds of shrink wrap around the product, the pallet will break open.  Your shipping company will show up with this at our end and we will refuse it.  Just in the same way you would refuse this if we shipped this to you.  So PEASE insure your shipment.  The shipper is signing and picking up the shipment from you stating “in the small print” that this product is secure and ready to ship.  If it falls apart on them that is their fault, they should not have collected it.  So get pictures before it leaves your home.  Then when you have a picture of the product looking good and we receive this, your claim will be quick and easy.  Pictures make claims a whole lot easier.  Trying to explain “but I wrapped it well…honest” is not easy.  Pictures are so much easier.  Then you have picture “A” an intact shipment and picture “B” what we receive ‘a mess’.  This actually works out pretty good, you get to claim 100% of the product cost, your shipping back and no restocking fees.

Floor and Decor Delivery

Another example.  Stacked too high, no banding and no enough shrink wrap.  This will be rejected.

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