When making a Return Freight – Document!

February 14, 2012
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When making a return freight/on a pallet you want good documentation and evidence that the product was well packed and left you in excellent condition (pics are the only way to do this).  On the other end we will check it and if there is damage you will want to claim a) The product damage and b) The shipping Charge.  This is an example:

What was shippedThis product was wrapped (but should have been better secured, you can see it is not attached to the pallet, if I was the driver I would not have signed for this and asked for it to be attached to the pallet) and the driver signed for it.

When making a Return Freight – Document!

Leave a comment

When making a return freight/on a pallet you want good documentation and evidence that the product was well packed and left you in excellent condition (pics are the only way to do this).  On the other end we will check it and if there is damage you will want to claim a) The product damage and b) The shipping Charge.  This is an example:

What was shippedThis product was wrapped (but should have been better secured, you can see it is not attached to the pallet, if I was the driver I would not have signed for this and asked for it to be attached to the pallet) and the driver signed for it.

Your Freight Delivery and how it works (a step by step guide)

February 4, 2012
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Lift-gate Residential DeliveryTruck making a delivery using a lift-gate.

Orders over 50SF or field tiles that cannot ship UPS ground due to the risk of breakage (the crate/pallet supports the stone tiles) ship what is called Motor-Freight (commonly called freight),  another term thrown around is LTL (means Less than Truck Load), which just means you are shipping less than a full-truck load a full truck is about 10,000SF.

This post is to help customers that are receiving a LTL delivery.

Common sense ...

Carrara Venato Subway Tile & Mosaics

February 1, 2012
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One of the most popular products we have is Carrara Venato 3×6″ Subway tile and 1″ or 2″ Hexagon mosaic.  It is a great design a classic that never goes out of style.  With the mosaic and subway tile along with matching chair rail and pencil bullnose trim the Carrara Venato collection from thebuilderdepot.com allows our customers to create a perfect design whether it is new construction or an authentic 1950s remodel.

With a Camera phone (nothing fancy) one of our inside sales rep put together a story book process from stage 1 – the boxes to the final layout showing how matching mosaics compare with the subway tile.

Carrara Venato Collection – Vintage Home Restoration

January 26, 2012
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Carrara Venato Hexagon 1” Mosaic Tile and Carrara Venato 3×6” Subway Tile is a simple way to add an authentic vintage look to a modern home.  Or as we are more commonly used to at www.thebuilderdepot.com you are undertaking a vintage home restoration or renovation you will find Carrara Venato can help you achieve the desired look.

Additionally within the Carrara Venato collection we offer a wide range of mosaic choices:

Designing With Carrara Subway Tiles – No Longer Hip to Be Square

January 8, 2012
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It was July 26th 2009 over two and a half years ago since we created the article “Designing With Carrara Subway Tiles – No Longer Hip to Be Square”  and published it on an article submission website.  What is amazing to me is that the article has been copied and reproduced over 1,000 times. With everyone and anyone selling something loosely related to to Subway tiles (Carrara or otherwise) using the article.  Even major blue chip corporations have used the article – I know this is without knowledge of the article being the copyright of  someone else.

For the most part everyone links back to our website, which has created huge success in the fight for dominance in Google.  The link back to www.thebuilderdepot.com is payment enough.

It is a pleasant enough article and amazing how even 2 1/5 years ago subway tiles had become even more popular.  The USA 5 years ago loved square tiles, if you see any commercial building that uses ...

Making a return?

January 6, 2012
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Hello.  You have reached this page because:

a) you wish to make a return or,
b) you have asked about the return policy.

I know the temptation is to not read this, just skip it.  Shove it in a box and cross your fingers and hope, but that really will not work, you will pay for shipping that UPS will reject or may not even pick up. So please have a coffee wait for a quiet moment and take your time 🙂

We have put a blog post together to help as much possible.  It is a little lengthy and not all parts may apply to your particular return.  The most important two points are in this section and then we will move into  more detail below.  We understand you want to turn the product you cannot use back into cash, and we are here to help you with any concerns that you may have.  Here are the main points:

  1. No returns of exchanges from 30 days of purchase.
  2. You ...

Italian Calacatta Gold 12×12" Polished Marble Tile

December 17, 2011
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Calacatta Gold Polished 12×12″ Marble Tile Polished

We like to post pictures that we get from the factories. This is from Verona Italy (approximately 100Km west of Venice) – the picture shows a polished 12×12″ Calacatta Gold with an incredible white base and veining that is dramatic but not overly so.  Calacatta really is ...