Carrara Bianco Long Octagon Polished and Honed $13.95SF Arrives June 28th (hits the port on the 20th June)
New shipment of products arrives June 20th at the port of Savannah and then will deliver to our warehouse on the 28th. The products on this vessel contain (items we do not have in stock currently). These items have been steadily receiving backorders which ...
The room grew since you measured or the installer measured wrong for whatever reason you do not have enough marble to complete the task. You need more tile! Yesterday as the installer is here and on site.
If more than 5 days have gone by this is now a challenge as that is how quickly we get through lots. We could now be on a completely different lot. By lot we mean shade, color, veining and even size of the tile.
The tiles and mosaics come from blocks of stone. To get the block holes are drilled into the stone on the mountain, water is pumped in at high pressure until “Crack” and the block breaks off. That block is then moved to be cut and processed. When we ship your first order we take as much care as possible to look at each product and match them up as close as possible to each lot. It is a pain staking process.
Lets assume now months have gone by and the block cutting may have moved to the other side of the mountain. The guy in charge of cutting the field tile may have had to replace the saw blades, not a very accurate job (the ...
Quite a site while sitting at one of the many bars or bridges (preferably bars) overlooking the ship coming down the Savannah River
Savannah continues to be the ...
You have probably found yourself here after clicking on a link and you need 10SF of 12×24” or 15SF of 8×16” or 6×12”. All these larger tiles cannot ship UPS ground. They will be broken. UPS throws their shipments and there are drops off conveyor belts that sort the shipments in UPS facilities. This will result in the tile being broken. Guaranteed 100%. Mosaics are okay, they are flexible and on a mesh.
So we have to ship freight (also sometimes called Motor freight) on a pallet. The wooden pallet supports the product and fork trucks are used to move it. Shipping 10SF or 20SF will cost the same as shipping 100SF. The reason for this is because the freight carrier has a minimum order to cover.
From the freight companies side. The pallet takes up the same space on the truck. Has to travel the same distance, same paperwork handled and go through the same terminal process. That minimum is always around $170.00. From there the shipping rates go up but not in relation to what is ordered. For example 100SF may cost ...
The larger pieces of 12×36″ to be cut into 12×12″ Calacatta Borghini Honed Marble Tile
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Please note that up to 5% of your order/tile damaged, chipped, broken or scratched, polished instead of honed, honed instead of polished (please do not make us write every possible scenario and be reasonable) is acceptable.
Not everything will be absolutely perfect (there I said it – we will do our best but we are not perfect). Chipped tiles are not a complete loss they can cut and installed where cut pieces are needed. Our quality of stone is very high, prices very low. To compensate we do cut and produce the stone tiles faster than most companies. Therefore there can be some imperfections, scratches, chips and even a few mixed up pieces. We estimate that risk to be acceptable up to 5%. If you do not agree and need perfect tiles, then please buy from a local retailer where you can pick up the tiles and examine each one for yourself.
This is 5% of the entire order. If you order multiple products totaling 1,000SF of 3×6″ (that is 8,000 tiles) and 4 tiles are damaged ...
I know restocking fees are frustrating. Believe us, we do not want them either. The best way to explain is by example. Let us say you are returning 40SF of 12×24” from an order 4 weeks ago. You ship it back on a pallet (which is the only safe way of doing it) and the boxes are in perfect condition. Thank you!
In this example four weeks have gone by. We are not an average retailer, we sell millions of square feet a year. That particular lot that this product went with has been sold. You return it to us, now we have 40SF of a lot that does not match anything we have in stock. We can try to discount and sell. But in most cases we cannot do anything with it. It is just a loss – particularly on an item with a 100SF min order. Do you see the problem.
You can look at this the other way as well (every cloud has a silver lining), you are the only person with the matching lot to your bathroom (in the World). If something goes wrong and you need to cut open and break the tile you would normally have to re-do the ...
