Builder Depot

When making a return freight/on a pallet you want good documentation and evidence that the product was well packed and left you in excellent condition (pics are the only way to do this).  On the other end we will check it and if there is damage you will want to claim a) The product damage and b) The shipping Charge.  This is an example:

This product was wrapped (but should have been better secured, you can see it is not attached to the pallet, if I was the driver I would not have signed for this and asked for it to be attached to the pallet) and the driver signed for it.

Truck making a delivery using a lift-gate.

Orders over 50SF or field tiles that cannot ship UPS ground due to the risk of breakage (the crate/pallet supports the stone tiles) ship what is called Motor-Freight (commonly called freight),  another term thrown around is LTL (means Less than Truck Load), which just means you are shipping less than a full-truck load a full truck is about 10,000SF.

This post is to help customers that are receiving a LTL delivery.

Common sense ...

Hello.  You have reached this page because:

I know the temptation is to not read this, just skip it.  Shove it in a box and cross your fingers and hope, but that really will not work, you will pay for shipping that UPS will reject or may not even pick up. So please have a coffee wait for a quiet moment and take your time 🙂

We have put a blog post together to help as much possible.  It is a little lengthy and not all parts may apply to your particular return.  The most important two points are in this section and then we will move into  more detail below.  We understand you want to turn the product you cannot use back into cash, and we are here to help you with any concerns that you may have.  Here are the main points:

1. No returns of exchanges from 30 days of purchase.
2. You ...

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