This month our new Thresholds, Saddles or Transitions (they come under a few names) arrived. A great finishing piece for the bathroom doorway, shower step to name just two. Part of our business is complete bathrooms as we are great at matching different tile sizes, with mosaics and trims making the shipment look like it came from one block of Carrara (or as close as can be done with natural stone). Our average order size is 250 to 350SF square feet. Made up of tiles and mosaics. The thresholds are aimed at these customers. The complete bathroom customer. The type of customer where we have to ship the order on a pallet or in a wooden crate. The amount of product ordered creates a lot of weight which increases the stability of the shipment.
The major issue we see with this product is with shipping it. This product cannot ship on it’s own UPS ground. It will get broken. It can only ship on a crate with a tile order of 100SF+.
Here are answers to some questions (when we refer to ‘we’ this is you the customer). As this blog is linked to our website where we state you cannot order ‘1’ piece on it’s own:
Why do we need 100SF plus? We need the weight of the tile to hold the pallet in place on the truck. (We could try 70SF, send us an email. But ideally 100SF).
I ordered 200SF for a bathroom, but did not order this. Can it ship UPS ground? No it cannot, how could we get it to you? UPS will throw it, they will break it. Then you will need us to ship you more. This will happen over and over again. It is no possible. Has to ship on a pallet. And that pallet needs weight to stop it shifting.
I really, really need this what can be done? There are a couple of options a) You collect it from our warehouse in Alpharetta. b) The product is 36″ long. You ship to us a cardboard box or a form of packaging you want this shipped in, including any packaging materials. You detail how you want it packed. You send UPS label. Then order. Then we are out of the loop, so when UPS throws your package and breaks the marble – you can file a claim with UPS for the product yourself. By the way filing a claim with UPS is pretty much impossible, they make it this way so they do not have to pay for any claims. Once you are put in the position we are in of how you ship a piece of this, I think you would conclude the same as us, it is not very difficult, unless on a pallet/in a crate.
Future Plans: We will work on ways to try and ship it on its own, in time we hope to be able to come up with a plan. Perhaps it needs to be attached to a 37″ piece of wood – that was just an off the cuff while writing this blog idea :). But at this time we do not have a solution to ship single units. So I am sorry if you need it. At this time we just cannot get one piece to you.