We are often asked this question and we do ship to many Canadian customers. I would say 90% of them ship to a location in the USA and then bring it over themselves. For smaller orders 50SF of 2” Hexagon (for example) many select a UPS store in the USA. We ship there and the customer picks up.
This method works particularly well on Metal items, as they ship for free in the USA. The customer ships to a UPS store and then picks up their order. To place the order just enter the shipping location as UPS store (followed by address) and then in the comments add any notes or reference number you would want on the message.
For freight orders (those orders that include field tiles or are larger than 100SF) the majority of Canadian customers use terminals close to the Canadian border. For example Roadrunner is one carrier. You could select “pick-up” from terminal and collect from the USA.
For those customers looking to ship direct to Canada. This is where it get’s expensive. Figure 1 is an order quoted shipping direct to Quebec. You can see it picks up a Brokerage Fee (which you could avoid by collecting yourself) and the freight is very high. This is because Roadrunner will ship to the USA terminal. Then another carrier (a Canadian company) may pick up the order and then drive it to your residence. The two shipping companies ncreases the shipping astronomically. We could ship to a Buffalo NY terminal freight for $175.00. Ship it over the border and it is three times the cost (almost).